Owner FAQs

Answers to your frequently asked questions

• Are you licensed?

  Yes. All Property Managers have a Property Management License or a Real Estate License

• What are your hours and when are you available to take leasing calls?

  Our office is open Monday - Friday from 8:30am - 430pm. We employ a call center to answer all leasing calls 24 hours a day, 7days a week.

• Can you put the money directly into my account?

  Funds will be directly deposited to your checking account every month. Direct Deposit usually takes 2-3 business days.

• How do you collect rent from tenants?

  We encourage all tenants to pay their rent through their tenant portal online, however we are open Monday - Friday from 8:30am-4:30pm where tenants can drop off their payment.

• How much security deposit do you charge the tenant?

  Security deposits equal one months full rent

• Should I allow pets?

  We work with each property owner on the possibility of accepting pets. We strongly recommend you to accept pets at the property to raise the amount of applicants. We do require a non-refundable pet fee for each pet and this fee will go directly to you for any additional wear and tear. Your designated property manager can establish a pet fee that works best for your property.

• How often do you visit the property?

  We will perform move in and move out inspections prior to move in and following any vacancy. GoGo Property Management will also perform periodic inspections based on the level of your management package.

• What type of properties do you manage?

  We manage residential properties as well as commercial properties, including but not limited to single-family homes, condos, town homes, duplexes, triplexes, small apartment buildings, retail, industrial, and office spaces.

• How will I get updates on my portfolio?

  You will be given your own owner portal that will give you access to all of your account activity 24/7. Once you are logged in you will have access to statements, invoices, leases and your management agreement.

• How do you handle Maintenance Requests?

  Tenants will always have access to a 24/7 emergency repair hotline number for after hours maintenance requests. When we receive a maintenance request, it will be logged into our software system and then we can assign a vendor and track the work order from start to finish. We keep in constant communication with both the tenant and the vendor to make sure that repairs are completed in a timely manner.

• If you manage all of my properties will I receive a discount?

  YES! We offer multi-property discounts for owners with large portfolios.

• How soon can you start managing my property?

  We will list your property the same day that we receive the signed management agreement and the keys.